Terms and Conditions

Please read these additional policies before you agree:

General Terms of Use of Cashcloud S.A.


The Cashcloud services are operated by the company under Luxembourg law:

cashcloud SA
37, Val Saint André
L – 1128 Luxembourg

Email: info@cashcloud.com

Commercial Register: R.C.S. B 155.416

VAT Reg.: LU25656163

The services provided by Cashcloud can be found on www.cashcloud.com and are hosted by Cashcloud S.A. and its service providers.

Cashcloud does not act as an internet access provider or as an electronic money institute.

These General Terms of Use govern the use of the Cashcloud services. By using Cashcloud services, whether or not they require a registration, You agree to be bound by these General Terms of Use.

These General Terms of Use were updated on 2nd of September 2016.


Table of Contents:

1. Definitions
2. General provisions
3. General description of the Cashcloud Account
4. Creating and using a Cashcloud Account
5. Subscription types
6. Cashcredits
7. Accrual of Cashcredits
8. Redemption of Cashcredits
9. General provisions regarding an eMoney Account
10. Payment limits of eMoney Account transactions
11. Maintaining Your Cashcloud Account
12. Termination of a Cashcloud Account
13. Service fees for the use of a Cashcloud Account
14. Your data / Access protection
15. Copyright
16. Liability
17. Indemnification/reimbursement.
18. Communication and Customer Support
19. Notice under a user’s right of withdrawal
20. Final provisions
21. Amendments of the General Terms of Use


1. Definitions

These General Terms of Use contain the following defined terms:

1.1. “Additional Services” are additional services to the Main Service connected to the Cashcloud Mobile Wallet such as coupons, cashback or any other service which is not a Main Service

1.2. “Cashcloud” means Cashcloud S.A., a company operating under the laws of Luxembourg, having its headquarters and registered office at: 37, Val St. André, L-1128 Luxembourg, entered into the Commercial and Companies Register of Luxembourg under number RCS B 155.416.

1.3. “Cashcloud Account” means the established relationship between You and Us in order to use the Cashcloud Mobile Wallet and services provided therein.

1.4. “Cashcloud Mobile Wallet” means the application through which You can manage digital transaction services of third-party providers, as well as services related to purchases from participating points of sale and participating websites or mobile applications of a Corporate user or Cashcloud Partner, or participating advertisements and campaigns via all supported mobile devices, including using the Near-Field Communication (NFC) or other technologies, as well as to establish and maintain social contacts, including to send and receive invitations and requests to and from friends, and communication related to its use.

1.5. "Cashcloud Partner" means any or all of the present or future entities, such as companies, app developers, internet companies, hotels, restaurants, car rental companies and other participating establishments in a campaign in agreement with Us, where You can accumulate Cashcredits for purchases of goods and services.

1.6. “Cashcloud Services” means all services and contents made available under the Cashcloud Account by Us or a Cashcloud Partner.

1.7. “CCR” or “Cashcredits” are bonus points that may be earned by participating in campaigns from Cashcloud or from Cashcloud Partners. Cashcredits may be sold or exchanged to Cashcloud or any third party against money or goods and services.

1.8. “CCR Transaction” are transactions which allow the earnings of CCR

1.9. “CCR Transaction Date” , means the date when the CCR Transaction was made

1.10. “Corporate user” means a User having subscribed to a Cashcloud Account for business purposes.

1.11. “Currency” means Your local currency (e. G. EUR, GBP, PLN, RON, CHF or USD) unless expressly otherwise provided.

1.12. “Mobile Wallet Service” is a service on the Cashcloud servers storing all relevant data and information, necessary for the accurate performance of the Cashcloud Mobile Wallet and regulating the processing of the transaction services commissioned through Us. The Mobile Wallet Service is subject to respective special protection procedures and security features.

1.13. “eMoney Account” is an account held with the eMoney Account Provider for electronic money management, processing of user-led payments or other related transactions by using the associated transaction service, and handling of crediting and debiting to external bank accounts, credit or debit card accounts.

1.14. “eMoney Account Provider” is a duly authorized eMoney institution providing the eMoney Account for Cashcloud users.

1.15. “eMoney Terms of Use” means the terms of use of the eMoney Account Provider

1.16. “eMoney Transaction” are transactions commissioned by You through the Cashcloud Mobile Wallet and executed through the eMoney Account Provider.

1.17. “FAQ” or “Frequently Asked Questions” are additional clarifications and specific, as well as general, descriptions of the service.

1.18. “Fees” can be viewed at any time in the “Account Types and Fees” section at Cashcloud´s website, or can be provided upon request together with a copy of these Terms and Conditions by emailing Cashcloud´s Customer Support.

1.19. “Main Services” are the Cashcloud Mobile Wallet products and services.

1.20. “PIN” means Your Personal Identification Number.

1.21. “Privacy Policy” means the policy of Cashcloud governing the processing of personal data as may be amended from time to time.

1.22. “Private user” means a user having subscribed to a private Cashcloud Account without any business purpose.

1.23. “Services” are any services provided by Us be it Main Services or Additional Services

1.24. “Terms” means these General Terms of Use

1.25. “User” means a person duly registered for the services of Cashcloud Mobile Wallet and other offered services, who has agreed to these Terms and any additional terms of use for Additional Services.

1.26. “Verification Status” is the status given to You by Us as further defined in Section 5 of these Terms and granted according to the information provided by You and allowing You to use certain options of Your Cashcloud Account as further described on the Website.

1.27. “We”, “Us”, “Our” stands for Cashcloud, and also, in direct reference, the supplier of the service within the Cashcloud Mobile Wallet.

1.28. “Website” means the website available at www.cashcloud.com.

1.29. “You”, “Your” refers to the User who has accepted these Terms.


2. General provisions

2.1. Cashcloud, as well as the Cashcloud logo, are the trade name and trademark of Cashcloud S.A., a company operating under the laws of Luxembourg, having its headquarters and registered office at: 37, Val St. André L-1128 Luxembourg, entered into the Commercial and Companies Register of Luxembourg under number RCS B 155.416.

2.2. Cashcloud shall not be deemed, within the meaning of the latest edition of the Financial Sector Act of 5 April 1993, a bank or similar credit institution, or other professional financial service provider. In addition, Cashcloud is not an issuer of means of payment, products and service offers or vouchers and bonus programs, unless specifically mentioned. All purchases or sales of products and/or withdrawal of offers, vouchers and bonus programs, even when the transaction is executed through “Cashcloud Mobile Wallet“, shall be considered a legal transaction between You and a third party.

2.3. Cashcloud provides a platform, which also includes a mobile application for the execution of payment transactions with electronic money and other services. The platform is available to both, Cashcloud Partners and Cashcloud Users. The eMoney Account is operated and managed by the eMoney Account Provider.

2.4. The rights and obligations under these Terms may not be transferred or assigned without Our prior consent in writing. This provision is without prejudice to the right of contract termination.

2.5. Cashcloud may change the present Terms, as well as the service fees, at any time, without prior notice. Subject to the possibility of adaption to any new legislation or regulation, the provisions regarding the payment transactions, as well as the fees paid by the User, may be changed only following a notice period of at least two months prior to the effective date. The changes are communicated to the User via the Cashcloud website and mobile application, or via any other type of correspondence (postal and/or electronic). In addition, the General Terms of Use and the valid service fees are always available on the Website. If the User does not agree with these changes, the former shall terminate the concluded service contract with Cashcloud by writing his or her objection prior to the effective date. In case of failure to exercise this right, the User´s consent to the made changes is deemed from a legal point of view.


3. General description of the Cashcloud Account

The Mobile Wallet solution offers the opportunity to manage services via any supported mobile device and can be used for initiating Transaction Services associated with an eMoney- or a Partner´s User Account like for example, payment, couponing, cashback, advertisement and voucher services. The User receives offers and promotional messages, as well as localized offers for vouchers and discounts from Corporate Users or Cashcloud Partners.

3.1. To create a Cashcloud Mobile Wallet, it is necessary to open a Cashcloud Account. In order to use the Cashcloud Mobile Wallet, internet access is necessary, though some information is available without an internet connection.

3.2. Access to the Cashcloud Mobile Wallet is protected by a PIN code, set by You. The application can solely be used with this PIN code. You are responsible for the protection and the confidentiality of the PIN code.


4. Creating and using a Cashcloud Account

4.1. In order to use the Cashcloud Mobile Wallet, You must first download the Cashcloud mobile application from the appropriate application provider on Your supported mobile device and subscribe to a Cashcloud Account. You are allowed to create, access, and/or hold only one Cashcloud Account. We reserve the right to suspend/terminate multiple accounts that are created by a unique user.

4.2. As part of the signup process You will need to accept these Terms and Cashcloud´s Privacy Policy. You must have legal capacity to accept both. If You order additional services, You may be asked to accept additional terms and conditions in order to use any Additional Service.

4.3. To ensure accurate functioning between an eMoney Account and the Cashcloud Mobile Wallet, You explicitly authorize Us to forward payment requests on Your behalf and upon Your instructions to the respective operator of the eMoney Account.

4.4. You may only add information of payment instruments (e.g. a bank account, credit card number) to Your cashcloud Mobile Wallet or eMoney Account respectively, if You are the account or card holder of those payment instruments or have the right to operate with them.

4.5. You may only open a Cashcloud Account if You are older than 14 unless barred by legal reasons of Your country of residence. By creating a Cashcloud Account, You declare and warrant to Us that this is not in violation of any laws and regulations that apply to You. You hold Us harmless and indemnify Us against any losses We incur related with Your breach of this section.

4.6. In case You are under the majority age in Your country of residence, a written consent of Your parent/legal guardian may be required. The same applies if You are under legal guardianship.


5. Subscription types

5.1. Cashcloud offers different subscription types for private and corporate users.

5.2. Subscriptions for private Users are: “Marketing”, “Freemium”, “Freemium+” and “Premium”.

5.3. Subscriptions for corporate Users are: “Corporate” and “Corporate+”.

5.4. A subscription as a “Marketing” User may apply, if We need to downgrade Your cashcloud Account due to restrictions by a regulator or due to tax, compliance and fraud prevention reasons.


6. Cashcredits

6.1. You may earn Cashcredits (CCR) by participating in campaigns offered by Us or a Cashcloud Partners such as sharing Your Cashcloud experience with Your friends through social networks like Facebook and Twitter, by inviting friends to Cashcloud, by performing a CCR Transaction with Us or a Cashcloud Partner or accepting any other related offers.

6.2. The amount of CCR awarded may vary between different Cashcloud Partners depending on the arrangement between You, Us and Our Partners. Details of all CCR will be communicated to You through the Cashcloud Mobile Wallet or through any other means of communication as decided from time to time.

6.3. You can check Your current Cashcredit balance on the Cashcloud Mobile Wallet. In addition, You shall receive regular information on Your current account activities, provided You have signed up to receive Our online newsletter communication.

6.4. Cashcloud Partners may change their terms and conditions at any time without notice. We do not take any responsibility to inform You of any such changes.

6.5. You are required to obtain and preserve, for a period of 60 days after the CCR Transaction Date, appropriate documentation for all transactions done with Cashcloud Partners when earning CCR. It is Your responsibility to ensure that the transaction history is accurate.

6.6. We incur no liability for any acts or omissions of any of Our Partners.


7. Accrual of Cashcredits

7.1. CCR received through transactions with Cashcloud Partners shall be credited to Your account within 30 days.

7.2. CCR are accrued in whole. No CCR will be awarded in fractions.

7.3. CCR are valid for a period of three years from the date of the transaction within the Cashcloud Network.

7.4. Complaints on CCR not credited to Your account from any Cashcloud Partner will be admitted only if the CCR Transaction Date is not older than 60 days.

7.5. The respective Cashcloud Partners are responsible for the CCR issued under the relevant campaign and if any of them goes into liquidation or non-payment for these points or any similar event, We shall not be liable to honor CCR that have been credited to Your Cashcloud Account.


8. Redemption of Cashcredits

8.1. CCR can either be redeemed by Us or at any of the Cashcloud Partners, subject to You providing the required credentials (i.e. Cashcloud User information)

8.2. Cashcredits have no monetary refund value.

8.3. For the purpose of redemption, You will directly enter into a sales and purchase relationship with Us or the concerned Cashcloud Partner. In such case, We only facilitate redemption of CCR.

8.4. You are solely responsible for determining how to treat and declare Your income made within Your Cashcloud Mobile Wallet.


9. General provisions regarding an eMoney Account

9.1. An eMoney Account is an electronic money account created through Cashcloud Mobile Wallet with an eMoney Account Provider, responsible for the management of Your assets and enabling You to manage electronic payments.

9.2. The eMoney Account is explicitly not operated by Us. The registration and the use of this service are subject to different terms and contractual relations with the eMoney Account Provider and to be agreed separately.


10. Payment limits of eMoney Account transactions

10.1. Any eMoney Account transaction might be subject to payment limits due to security, legal or regulatory requirements. These limits are set dynamically, depending on Your verification status.

10.2. You shall ensure that the balance on Your eMoney Account is sufficient to cover the eMoney Transaction You intend to make as well as any applicable fees, including services fees and currency conversion charges.

10.3. You should be aware that the recipient of a payment may also be subject to load or payment limits and that this may affect the recipient’s access to the funds intended to be sent.

10.4. There are specific payment limits for each subscription type. To establish a higher subscription, You have to submit to the upgrade procedure requiring as further described on our Website and provide more personal and financial information and identification documents.

10.5. Loading funds may be limited due to security, legal or regulatory requirements. These limits are set dynamically depending on Your Verification Status and the selected load method. You shall be aware that depending on Your Verification Status the load limits may be higher than the unload or payment limits.

10.6. Updated information on verifications requirements and limits are available on the Website.


11. Maintaining Your Cashcloud Account

11.1. You are responsible to keep the data stored in the Cashcloud Account accurate and up-to-date at any time. We shall not be liable for any loss arising out of mistakes or omissions on Your part. We may require at any time that You confirm the accuracy of Your information or that You submit supporting documents.

11.2. We may contact You via e-mail or through any other communication channel to send information or messages regarding Your Cashcloud Account.

11.3. Any payments related to loading, receiving money, sending money and unloading are registered as transaction history, combined with any possible charged service fees, and are displayed upon request. You are advised to verify the status of Your Cashcloud Account and the transaction history on a regular basis.

11.4. We may suspend or otherwise restrict the access to Your Cashcloud Account if relevant reasons relating to its security and/or security features occur, or upon suspicions of unauthorized use, or fraudulent use or misuse of Your Cashcloud Account, or if We deem the overall Cashcloud Account security may be at risk.

11.5. We may, at Our absolute discretion, refuse any order, request or associated electronic payment instruction without giving any reason. In no case we will incur any liability for any loss or damage incurred by You or any other party.


12. Termination of Your Cashcloud Account

12.1. You may at any time suspend or terminate Your Cashcloud Account within the personal and security settings section. In this case You are requested to transfer any remaining balance from Your eMoney Account to Your personal bank account prior to closing the Cashcloud Account.

12.2. Cashcloud may, at any time, terminate a Cashcloud Account with a previous 2-month notice. The aforementioned is without prejudice to the right of extraordinary termination for good cause. In particular, a good cause is a violation of these Terms. In this case You will be notified and given the opportunity to pay all undisputed sums.

12.3. We may suspend or cancel Your Cashcloud Account immediately

12.3.1. if You break any part of these Terms, or repeatedly break these Terms and fail to resolve the matter within 7 days, or use Your Account or any of its facilities in a fraudulent or unlawful manner. The reasonable suspicion of an account misuse is sufficient to act upon;

12.3.2. if You act in a manner that is threatening or abusive to Our staff, or any of Our representatives or any Cashcloud Partners;

12.3.3. if You fail to pay fees or charges that have incurred, or fail to put right any shortfall;

12.3.4. if Your eMoney Account was cancelled for good cause by the eMoney Account Provider

12.3.5. if there is a reasonable presumption or suspicion that your account usage may entail a risk of reputational damage for Us or may be linked to financial crime;

12.3.6. If there are otherwise reasonable presumptions or suspicions that You have not complied with these Terms.

12.3.7. if You failed to provide any documents requested by Us


13. Service fees for the use of Cashcloud Account

13.1. Fees for the use of a Cashcloud Account depend on whether the account is used for private or business purposes.

13.2. We reserve the right to apply fees for a business account if there is the reasonable presumption or suspicion that You are using Your Cashcloud Account for business purposes, although registered as a private user.

13.3. Fees are displayed either as percentage of the transaction, as a fixed amount, or as combination of both, in Your local currency unless expressly provided otherwise.

13.4. Payable fees will be deducted from Your eMoney Account balance and You hereby authorize Us to do the deduction. Transaction fees will be charged when the transaction is executed. If Your eMoney Account balance is insufficient to cover the fees, Our Partner or We may refuse to execute the payment request. Reversal or chargeback fees will also be deducted from Your Account when incurred or respectively when the balance on Your eMoney Account becomes sufficient again to cover the fees.

13.5. Transaction related fees can be viewed at any time in the “Account Types and Fees” section on the Website.


14. Your data / Access protection

Please refer to the separately formulated Privacy Policy on our Website as an integral part of these Terms.


15. Copyright

15.1. We and the Cashcloud Partners or its licensors exclusively own all rights, title and interest in the Cashcloud services, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of Luxembourg and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.

15.2. Subject to Your compliance with these terms, Cashcloud grants You a limited non-exclusive, non-transferable, revocable, non-sublicensable license to download and install a copy of the Cashcloud Mobile Wallet on a supported mobile device that You own or control and to run such copy of the Cashcloud Mobile Wallet solely for Your own personal purposes. Cashcloud reserves all rights in and to the Cashcloud Mobile Wallet not expressly granted to You under these terms.

15.3. Except as set out in the license above (or as required under any applicable local law), no part of the Cashcloud Mobile Wallet may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.

15.4. You may not: (i) copy, modify or create derivative works based on the Cashcloud Mobile Wallet; (ii) distribute, transfer, sublicense, lease, lend or rent the Cashcloud Mobile Wallet to any third party; (iii) reverse engineer, decompile or disassemble the Cashcloud Mobile Wallet; or (iv) make the functionality of the Cashcloud Mobile Wallet available to multiple users through any means.

15.5. The Cashcloud Services may contain links to third-party websites or resources. We provide these links only as a convenience and We are not responsible for the content, products or services on or available from those websites, resources, or links displayed on such sites. You acknowledge sole responsibility for, and assume all risk arising from the use of any third-party websites or resources.


16. Liability

16.1. We shall not be liable for any indirect or consequential damages including loss of profit, loss of business and loss of reputation. We shall also not be liable for any losses arising from compliance with legal and regulatory requirements.

16.2. Nothing in these Terms shall operate to exclude liability for death or personal injury due to negligence, fraud, or deliberate fraudulent representation, or for any other statutory liability that is not subject to exclusion or complementing by an agreement between the parties.

16.3. Our obligation under these Terms is limited to providing You with the Cashcloud Mobile Wallet and to the services offered directly through it, and does not make a statement in relation to or endorsement of the quality, safety or legality of any goods or services provided to the Cashcloud User.

16.4. With regard to the use of the eMoney Account, specific liability provisions apply by the eMoney Account Provider.

16.5. We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from the underlying commercial transaction between You and another User.

16.6. Any user claims, in the event of caused damages, are excluded. This does not apply to damages due to deliberate actions or gross negligence, loss of human life, personal injury, sickness, as well as due to breach of material contractual obligations (cardinal obligations), as well as to other damages caused by a violation of the official duties due to deliberate actions or gross negligence on behalf of Our legal representatives or authorized persons. For the purposes of these Terms, cardinal obligations are those ensuring the due contract performance and the fulfilment of its purpose, and which can be relied upon by You.

16.7. With regard to damages from non-performance of a material contractual obligation, We shall be liable only to the extent of the damages typically foreseeable at the time of the contract conclusion, on condition that the damages are caused by simple negligence and there is no loss of human life, personal injury, or sickness.

16.8. The exceptions of the Luxembourg Law of 21 April 1989 on damages caused by defective products shall apply for private Cashcloud Accounts not used for business purposes.


17. Indemnification/reimbursement.

17.1. You agree to indemnify Us and other companies from Our corporate group, to defend and hold harmless from and against any damages, claims, costs and expenses (including legal fees, fines and penalties), that We incur or suffer due to or arising out of Your breach of these Terms, the effective legislation or regulations and/or the Use of the Cashcloud Services.

17.2. The provisions of Section 16 and this Section 17 shall outlast the termination of the contractual relationship between Us and You.


18. Communication and Customer Support

18.1. Communication by Us will be made via e-mail, phone, chat or mobile application notification. You may contact Us any time by sending a message to Our customer support service, or by using the contact form on the website or e-mail to service@cashcloud.com.

18.2. To receive information about Your Cashcloud account, You have to be identified according to Our procedure.

18.3. Customer support service is available 9am to 5pm Monday to Friday. During these hours, We will endeavor to resolve all enquiries in the shortest time possible.

18.4. Enquiries received after the end of a particular business day will be treated as having arrived on the following business day.

18.5. Standard communication will be done by e-mail, social media or mobile phone messaging. For this purpose, You must maintain at least one e-mail address and Your mobile phone number in Your Cashcloud Account at all times. You are required to check for incoming messages on a regular and frequent basis. Electronic mails may contain links to further communication on Our website or mobile application.

18.6. Apart from communicating by e-mail, We may contact You via letter or telephone, where appropriate. Electronic mails with executable files attached or containing links to any executable files will never be sent by Us. In case of receipt of an e-mail with such attachments, You should delete it without clicking on the attachment or the link and inform Us about this occurrence. In case of uncertainty whether a communication is originating from Us, You may contact the customer support service.

18.7. We will try to communicate in the language of the country of Your residence or possibly in English. The preferred language can be set in Your Cashcloud Account profile. Supported languages are listed in the Cashcloud Mobile Wallet and/or on the website. For non-standard communication, We reserve the right to communicate in German, English or French. Documents and communications drawn up in any other languages are for convenience only and shall not constitute an obligation to conduct any further communication in that language.


19. Notice under user’s right of withdrawal

19.1. Private user may cancel the registration of the account in writing without specifying the reasons for the cancellation within a period of 14 days. This notice period shall begin after the receipt of these terms, but not before the creation of the Cashcloud Account and the performance of Our special information obligations under articles 4 and 5 of the Luxembourg Consumer Protection Act of 08 April 2011. The timely sending of the withdrawal notice is sufficient to satisfy the withdrawal deadline in each of the foregoing cases.

19.2. Such notice must be addressed by e-mail or by letter to:

cashcloud SA
37, Val Saint André
L – 1128 Luxembourg

Email: service@cashcloud.com

19.3. In the event of a valid withdrawal, the services received by both parties shall be returned and any associated benefits refunded. A refund is made within 45 days after a request for refund is made. If You are no longer able to return the already received amounts, or You are only able to return them in part or only in an impaired condition, You shall pay, respectively reimbursing their value to Us. This may mean You will have to pay all agreed payments immediately, at the moment of withdrawal.

19.4. Your right of withdrawal expires earlier upon prompt declaration of withdrawal if the contract has been fulfilled entirely before You have exercised Your right of withdrawal. In the case of withdrawal from a distant contract for financial services, the contract is not deemed binding if it refers to an additional service provided by a third party or a service between Us and a third-party provider.

19.5. This right of withdrawal applies only to You as a private User.


20. Final provisions
Applicable law and competent court

20.1. for You as a Private User

The applicable law is that of the Grand Duchy of Luxembourg. The competent court is the court in the country of user’s residence. If You are not a permanent resident of Luxembourg, or another European Union member country, or if You move abroad, or Your residence is unknown at the moment of contract termination, the competent court of jurisdiction for all disputes arising from the contractual relation will be the court at the Cashcloud S.A. headquarters location in Luxembourg.

20.2. for You as a Corporate User

The applicable law is that of the Grand Duchy of Luxembourg, with the exception of the United Nations Convention on Contracts for International Sale of Goods. The contractual parties agree that all arising disputes are within the exclusive jurisdiction of the court at the Cashcloud headquarters location. In addition, We have the right to file claims for indemnity against Users.


21. Amendments of these Terms

21.1. We have the right to fully or partially amend, supplement, or restate these Terms.

21.2. Such amendments, supplements or restatements will be duly communicated to You, will become effective, and will be deemed approved by You after the expiration of a term, which We shall communicate with the first publication, unless You have rejected them in writing.

21.3. In the event of Your rejection, We reserve the exclusive right to terminate the use of the Cashcloud Service.

21.4. In the event, despite Your disagreement, You have failed to undertake cancellation, and use any of the services after the effective date of the amendments to the Terms (payments, purchases or equivalent transaction services), such activity is deemed to have been done in agreement to the amended Terms.

PPRO Terms and Conditions

Definitions

“Agreement” means these Terms and Conditions and any further schedules or appendices attached thereto.

“Account” means an electronic money account issued by Us to You.

“Business Day” means any day other than a Saturday, a Sunday or an official public or bank holiday within the Single European Payments Area (SEPA).

“Card” means any Payment Scheme branded payment instrument that may be issued by Us to You in conjunction with Your Account.

“Customer Services” means the service team that will handle and process Your enquiries relating to the use of Your Prepaid Product, contact details of which are set out in Appendix 1.

“Expiry Date” means the date as indicated on Your Card and on which Your Card will cease to work.

“FCA” means the UK Financial Conduct Authority.

“IBAN” means a specific number that is assigned to Your Account and that You can use when making or receiving payments subject to section 2.3. At all times it is at Our sole discretion as to whether or not a Prepaid Product is issued with an IBAN and We may change or revoke the assignment of an IBAN to Your Account at any time.

“Payment Scheme” means the owner of a card scheme including but not limited to the MasterCard International Incorporated organization.

“Person” means a natural person, or a corporate or unincorporated body (whether or not having separate legal personality) and that person‘s legal and personal representatives, successors and permitted assigns.

“Prepaid Product” means an Account or a Card.

“Term” means the duration of the Agreement as set out in Appendix 1.

„We“, „Us“ or „Our“ means PPRO Financial Ltd, a company incorporated in England with registered address 20 Balderton Street, London W1K 6TN, United Kingdom and company registration number 07653641 and authorised by the FCA as an electronic money institution under registration number 900029.

“Website” means the set of web pages and/or mobile phone applications (APPs) relating to Your Prepaid Product that is set out in Appendix 1 and accessible via the internet.

„You“ or „Your“ refers to the Person who has accepted these Terms and Conditions.

1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT
1.1

This document sets out the general terms and conditions that apply to Your Prepaid Product and forms an agreement between You and Us governing the possession and use of Your Prepaid Product. Before ordering a Prepaid Product, You will be required to accept and agree to these Terms and Conditions. By submitting Your order for a Prepaid Product you indicate to Us that You have accepted and agree to these Terms and Conditions.

1.2

Cards are issued by Us pursuant to a license from the respective Payment Scheme. We are regulated and authorised by the FCA. At all times Cards remain Our property.

1.3

This Agreement and all communications between Us and You shall be in the English language. Correspondence relating to the use of Your Prepaid Product or these Terms and Conditions may be sent to Us at PPRO Financial Ltd, 20 Balderton Street, London W1K 6TN, United Kingdom.

1.4

In some cases, Your Prepaid Product or the electronic money on Your Prepaid Product may be distributed by a commercial third party. While such a commercial third party may distribute the Prepaid Product or the electronic money on Your Prepaid Product, this agreement is separate and distinct from any agreement You may have with such a commercial third party. We are not liable whatsoever for any dealings You may have with commercial third parties including third party financial institutions and You indemnify Us completely from any claims and against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by You that may arise out of or in connection with such relationships.

1.5

Any appendices or schedules to this Agreement form part of this Agreement and will have effect as if set out in the body of this Agreement. Any reference to this Agreement includes the appendices or schedules.

2. PREPAID PRODUCTS
2.1

Your Prepaid Product is a prepaid payment instrument which may be used to pay for goods and services at participating retailers that accept online Account payments or Payment Scheme branded Cards subject to there being sufficient funds on Your Account. As with any payment instrument, We cannot guarantee that a particular retailer will accept Your Prepaid Product – please check with the retailer before attempting the transaction if You are unsure.

2.2

Your Card is not a credit card, charge card or a debit card supported by a bank account and is not in any way connected to a bank account. You must ensure that you have sufficient funds on Your Account to pay for each purchase, payment or cash withdrawal using Your Prepaid Product. Your Prepaid Product is intended for use as a means of payment, and funds loaded onto Your Account do not constitute a deposit. You will not earn interest on the balance of Your Account. Your Prepaid Product will expire on the Expiry Date and will cease to work. Please see section 8 of this document for further information.

2.3

In some cases a Prepaid Product may be issued to You with a virtual IBAN, enabling you access to additional features associated with a payment account. A virtual IBAN is only related to Your Card Account and does not mean that You have a private bank account with us. At all times it is at our sole discretion whether or not a Prepaid Product will be issued to You with a virtual IBAN. We reserve the right at all times to change or revoke the assignment of an IBAN to Your Prepaid Product at any time and such a revocation is not considered to be a change to these Terms and Conditions. For further details please visit the Website or contact Customer Service.

2.4

When You receive Your Prepaid Product, it may be issued to You in an inactive state. If so, You will need to comply with Our instructions for activation of the Prepaid Product prior to use otherwise any transactions that You attempt to carry out may be declined.

3. IDENTIFICATION REQUIRED FOR PURCHASE OF PREPAID PRODUCTS
3.1

As the Prepaid Product is a regulated financial services product, We are required by law to hold certain information about You. We use this information to administer Your Account, and to help Us identify You and Your Account in the event that Your Card or Account details are lost or stolen. We only keep this information as long as is necessary and for the purposes described. Please see section 15 for more information.

3.2

In order to obtain a Prepaid Product, You must be at least 18 years old unless We provide You notification otherwise. We may require evidence of who You are and of Your address. We may ask You to provide some documentary evidence to prove this and/or We may carry out checks on You electronically.

3.3

When We carry out these checks, Your personal information may be disclosed to credit reference agencies and fraud prevention agencies. These agencies may keep a record of the information and a footprint may be left on Your credit file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only, and will therefore have no adverse effect on Your credit rating.

3.4

Your acceptance of these Terms and Conditions will indicate to Us that You consent to the checks described in this agreement being undertaken.

3.5

Where permitted, You may request additional Cards linked to Your Account. You authorise Us to issue additional Cards and Card PINs to the additional cardholders and You authorise each additional cardholder to authorise transactions on Your behalf. At all times You remain wholly responsible for any fees or transactions associated with a Prepaid Product or an additional Card or the use or misuse of any Prepaid Product or additional Card.

3.6

This Agreement also applies to any additional Cards where applicable. You agree to communicate this Agreement to all cardholders before they start using an additional Card.

3.7

All information You provide to Us during the order process for a Prepaid Product or any time thereafter must be accurate and truthful. You must ensure that the information You provide Us or that is otherwise held in Your Account is always accurate and up to date and We shall not be liable for any loss arising out of Your failure to do so. We reserve the right to ask You at any time to confirm the accuracy of Your information or to provide documents or other evidence in order to verify the information You have provided Us.

4. FEES AND CHARGES
4.1

The fees and charges associated with Your Prepaid Product form an integral part of these Terms and Conditions. All fees and charges associated with Your Prepaid Product may be found in Appendix 1 as well as on the Website or can be provided to You upon request together with a copy of these Terms and Conditions by emailing Customer Services. Unless otherwise indicated, all fees and charges shall become applicable:
4.1.1 as of the date of Your acceptance of these Terms and Conditions; or
4.1.2 if you do not cancel Your Prepaid Product in accordance with section 9.1 of these Terms and Conditions.

4.2.

Fees payable by You will be deducted from Your Account balance and You hereby authorise us to do the same. Transaction fees will be charged when the transaction is executed. If Your Account balance is insufficient to cover the fees, We may refuse to execute the payment. Reversal or chargeback fees will be deducted when incurred.

4.3

If the deduction of fees results in a negative Account balance, You will be required to repay such negative balance by loading sufficient funds into Your Account. Failure to do so is a breach of these Terms and Conditions. Repayment of the negative balance is due immediately without notice, however, We reserve the right at any time to send You reminders that You need to load funds or to take other debt collection measures including but not limited to instructing a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge You expenses We have reasonably incurred in connection with any debt collection or enforcement efforts.

4.4

In situations where We use the services of external third parties (“Service Provider”) in order to recover debts You may owe under this Agreement You may be charged a debt collection fee (“Collection Fee”) by that Service Provider. Collection Fees vary according to the country in which the debt collection takes place and are listed below and charged by the Service Provider. If you reside in a country that is not included in the below list this does not preclude us from using a Service Provider to collect debts You may owe us nor does it preclude such Service provider from charging you reasonable fees not listed below when collecting the debt. The Collection Fees listed below are provided to You for information purposes only and may be changed or added to by the Service Provider from time to time. We do not consider an amendment or addition to these Collection Fees to be a change in the Terms and Conditions and will therefore not be subject to the prior notification requirement set out under section 16.1.

4.5

The following Collection Fees may be charged by Service Providers in the following countries: (a) Belgium EUR 40.00; (b) Poland PLN 20.00; (c) Portugal EUR 15.00; (d) Hungary HUF 3000.00; (e) UK GBP 15.00.

5. HOW TO USE THE PREPAID PRODUCT
5.1

A Prepaid Product may only be used by the person to whom the Prepaid Product was issued. In the case of an additional Card, that Card may only be used by a person nominated by You. Prepaid Products are otherwise non-transferable, and You are not permitted to allow other persons to use Your Prepaid Product, for example by disclosing Your PIN or allowing them to use Your Card or Account details to purchase goods via the Internet. If Your Prepaid Product includes the use of a Payment Scheme branded payment card, prior to use of the payment card, You must sign the signature stripe located on the back.

5.2

We will be entitled to assume that a transaction was authorised by You where the magnetic stripe on Your Card was swiped or the Prepaid Product was placed in front of a contactless terminal to execute a payment; or the Card was inserted into a chip & PIN device; or the Prepaid Product PIN was entered; or a sales slip was signed; or relevant Account information was supplied to the retailer that allows them to process the transaction in the case of an Internet or other non-face-to-face transaction.

5.3

Once We have received Your instruction to proceed with a transaction, the transaction cannot be stopped or revoked. Once We have received Your payment instructions, We will make payments within a specified time period. We calculate that time from the date We receive your instruction and not the time You send it. Instructions which are not received on a business day will be deemed to have been received on the next business day. We will deduct the value of the transaction, plus any applicable fees and charges from the remaining balance of Your Account. The retailer or service provider that has accepted Your Prepaid Product for payment will normally receive payment within 5 working days.

5.4

Under normal circumstances, if any payment is attempted that exceeds the remaining value on Your Account, the transaction will be declined. However in certain circumstances, a transaction may take Your Account into a negative balance. We will deal with such instances on a case by case basis, but where there is an outstanding shortfall on the balance, You will be held wholly responsible for paying the outstanding amount. You agree to pay Us the outstanding amount immediately on demand and authorise Us to automatically debit such outstanding amount plus associated fees and costs from any top-ups You subsequently make to Your Account. Until Your Account is in good standing, We may restrict or suspend the use of Your Prepaid Product.

5.5

Under no circumstances whatsoever are You permitted to use Your Prepaid Product for the purposes of obtaining a cash advance or any other form of credit from Us. In circumstances where a loading transaction is authorised onto Your Account but We do not receive the funds associated with the Account load, You will be required to pay Us the outstanding amount associated with the Account load. If You do not comply with Our request in a reasonable amount of time, We may engage external parties to recover the outstanding amount from You or further pursue the matter in a court of law and You will be held responsible for any associated costs thereof.

5.6

If You use Your Prepaid Product for a transaction in a currency other than the currency that the Prepaid Product is denominated in, the transaction will be converted to the currency that the Prepaid Product is denominated in by the Payment Scheme network at a rate set by respective the Payment Scheme. The exchange rate varies throughout the day and is not set by Us; therefore We are not responsible for and cannot guarantee You will receive a favourable exchange rate. You can ask Us for information about the exchange rate used after the transaction has been completed by contacting Customer Services.

5.7

Normally, We will be able to support transactions 24 hours per day, 365 days per year. However, We cannot guarantee this will be the case, and in certain circumstances – for example a serious technical problem – We may be unable to receive or complete transactions.

6. RESTRICTIONS ON USE OF PREPAID PRODUCTS
6.1

Your Prepaid Product is not linked to a bank deposit account and is not a cheque guarantee card, charge card or credit card and is not permitted to be used as such, nor may it be used as evidence of identity.

6.2

In certain sectors, merchants such as car hire companies, hotels and other service providers will estimate the sum of money You may spend or for which You require authorisation. The estimate may be for more than the amount You spend or are charged. This means that some of the funds on Your Account may be held for up to 45 days and accordingly, You will not be able to spend this sum during this period. We cannot release such sum without authorisation from the merchant or service provider. Your Prepaid Product cannot be used in situations where it is not possible for the merchant or service provider to obtain online authorisation from Us that You have sufficient balance for the Transaction. For example: transactions on trains, ships and some in-flight purchases.

6.3

You are not permitted to use Your Account to aggregate payments for what we deem to be commercial purposes unless we explicitly provide you notice to the contrary. In particular, if Your Account receives loads from more than 5 third party money senders in any given 90 day period, We consider such use to be outside the scope of normal use of the Account. In such circumstances use of Your Account may be restricted and We reserve the right to terminate Our relationship with You immediately.

6.4

Without prejudice to section 6.3, it is strictly forbidden to send or receive payments from or to the Prepaid Product for any goods or services that are associated with or that we deem may facilitate illegal activities; or for any material which incites violence, hatred, racism; or for any material which is considered immoral or obscene; or for unregistered charity services, Ponzi schemes, or high yield investment programmes.

6.5

We reserve the right, in Our sole discretion, to add categories of prohibited transactions by adding such categories to these Terms and Conditions and notifying You thereof.

6.6

Use of a Prepaid Product may further be restricted without notice if suspicious, fraudulent, high risk or illegal activities are identified or suspected, if We believe You have not complied with these Terms and Conditions, or in the event of exceptional circumstances which prohibit the normal operation of the Account.

6.7

Pursuant to our regulatory obligations We reserve the right at all times to decline applications from certain jurisdictions. During the Prepaid Product application process You will be informed of which jurisdictions we accept applications from (“Accepted Jurisdiction”). It is your responsibility to ensure that you do not use our services if You reside in a jurisdiction that is not an Accepted Jurisdiction. Should We become aware at any stage that You reside in a jurisdiction that is not an Accepted Jurisdiction, We reserve the right to suspend Your and/or close Your account and terminate this Agreement.

7. MANAGING YOUR PREPAID PRODUCT

You can check the balance of Your Account and view a statement of Your Account activity by visiting the Website and logging in with Your credentials. Your statement will show the funds You have loaded onto Your Account and all amounts (transactions, withdrawals and fees) charged to it. Your statement is updated regularly and at least on a daily basis. We do not provide paper statements.

8. EXPIRY OF THE PREPAID PRODUCT
8.1

The Term of the Agreement is set out in Appendix 1.

8.2

This Agreement shall continue until it is terminated by Us or by You.However Your Prepaid Product will expire on the Expiry Date. On that date, the Prepaid Product will cease to function and You will not be entitled to use the Prepaid Product.

8.3

Unless We or You terminate the Agreement prior to the end of the Term, these Terms and Conditions will automatically renew and be applicable for the duration of the renewed Term.

8.4

Notwithstanding the above, You may terminate this Agreement (and thus cancel Your Prepaid Product) at any time, by writing or emailing and informing Us of Your decision. You may be charged a termination fee as provided for under section 9.2 and in Appendix 1.

8.5

We will not redeem the funds on Your Prepaid Product if You send Us a request for a redemption of Your Account balance more than 6 years after the date Your right to use Your Prepaid Product to make payment transactions ceases e.g. 6 years after Your Prepaid Product is cancelled or expires and not renewed or replaced in accordance with these Terms and Conditions.

9. CANCELLATION, TERMINATION AND REDEMPTION PROCEDURE
9.1

Information concerning the exercise of the right of withdrawal:
9.1.1. RIGHT OF WITHDRAWAL: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of Your acceptance of the Agreement. To exercise the right of withdrawal, You must inform Us (postal address and e-mail address can be found in Appendix 1) of Your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for You to send Your communication concerning Your exercise of the right of withdrawal before the withdrawal period has expired.

9.1.2. MODEL WITHDRAWAL FORM:

  • To (postal address and e-mail address can be found in Appendix1)
  • I hereby give notice that I withdraw from my contract for the provision of the following service: ______________________
  • Name of consumer
  • Address of consumer
  • Signature of consumer (only if this form is notified on paper)
  • Date
  • 9.1.3. EFFECTS OF WITHDRAWAL: If You withdraw from this contract, We shall reimburse to You all payments received from You, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.

    Note that You will not be entitled to a refund of any fees if You have used Your Prepaid Product during the 14-day cooling off period and You will not be entitled to a redemption of money that You have already spent on goods or services.

    9.2

    After 14 days from the date that You accept this Agreement all fees and charges will be non-refundable apart from those currently applicable fees set out in Appendix 1 that are levied on a regular ongoing basis and paid in advance, which shall be reimbursed proportionally on termination of the Agreement. You may terminate this Agreement at any time and redeem the remaining balance of Your Account together with such proportionally refundable fees by contacting Customer Services or otherwise writing to Us. Where You request this, We will make an electronic transfer to a bank account in the European Economic Area that You nominate providing We reasonably believe You have not acted fraudulently and subject to You having providing Us the information requested in section 9.3. You will be charged a redemption fee as detailed in Appendix 1 should You make such a request within the first 12 months of Your acceptance of this Agreement.

    9.3

    Before We can redeem any remaining funds on Your Account, You must provide Us:
    9.3.1 The serial number of Your Card or the ID number associated with Your Account plus any verification information that We may request
    9.3.2 Your full name, email address and a contact phone number
    9.3.3 A legible copy of a government issued ID (e.g. passport or driver’s license)
    9.3.4 A legible copy of a proof of Your residential address
    9.3.5 Bank Account details in the European Economic Area including IBAN and BIC where You would like Us to transfer Your funds to 9.3.6 Adequate information relating to the origin of Your funds.

    9.4

    In order to comply with Our legal obligations We may ask You to provide Us with certain other information before We process Your redemption request including the provision of notarised documentation per post. We will not complete Your redemption request if We believe You have provided false information, or We are concerned about the security of the transaction, or if Your Account is not in good standing or if there are insufficient funds to cover the redemption and any redemption fee.

    9.5

    We may suspend or cancel Your Prepaid Product or terminate this Agreement:
    9.5.1 if before the end of a Term or a renewed Term We decide at Our sole discretion to not issue You with a new Prepaid Product;
    9.5.2 if You break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter within 7 days, or use Your Prepaid Product or Account or any of its facilities in a manner that We believe is fraudulent or unlawful;
    9.5.3 if You act in a manner that is threatening or abusive to Our staff, or any of Our representatives;
    9.5.4if You fail to pay fees or charges that You have incurred or fail to put right any shortfall;
    9.5.5 for regulatory reasons including but not limited to You residing in a jurisdiction that is not an Accepted Jurisdiction; or any ruling, instruction or order We receive from the FCA or a Payment Scheme pertaining to the Prepaid Product;
    9.5.6 if We reasonably believe or suspect Your Prepaid Product use may entail a risk of reputational damage for Us or may be linked to financial crime; or
    9.5.7 if We otherwise reasonably believe that You have not complied with these Terms and Conditions; or
    9.5.8 if We reasonably suspect that an unauthorised or fraudulent use of Your Account has occurred or that any of its security features have been compromised.

    9.6

    If Your Prepaid Product is suspended or cancelled We will notify You in advance or as soon as practicable thereafter, unless to do so would be contrary to any applicable law or regulation or would jeopardise any fraud investigation. If the circumstances surrounding the suspension of Your Prepaid Product are resolved to Our reasonable satisfaction, Your Prepaid Product will be reactivated and available for use or replaced if necessary.

    9.7

    If Your Prepaid Product is cancelled or this Agreement is terminated or otherwise not renewed You will not be able to access your Account but you may withdraw any remaining funds by contacting Customer Service and requesting that the funds be sent to you in a manner that is reasonably acceptable for us. You may do so for a period of six years from the earlier of the date of cancellation of Your Prepaid Product or termination of this Agreement.

    10. KEEPING YOUR PREPAID PRODUCT DETAILS SAFE
    10.1

    We will assume that all transactions entered into by You with Your Prepaid Product details are made by You unless notified to Us in accordance with section 11.1. You are responsible for keeping Your Prepaid Product and its details safe. This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Prepaid Product details. Do not disclose Your Prepaid Product details to anyone except where necessary to complete a transaction. You should be satisfied that the retailer or service provider is genuine and has taken adequate steps to safeguard Your information before proceeding with the transaction and supplying them with the physical Card or Sticker or the associated Account details.

    10.2

    Once Your Card has expired or if it is found after You have reported it as lost or stolen or if the Agreement has been terminated You should destroy Your Card by cutting it in two through the magnetic strip and/or chip.

    10.3

    You must keep Your Prepaid Product PIN safe at all times. This includes:
    10.3.1 Memorising Your PIN as soon as You receive it, and destroying the letter or other document on which We provided the PIN to You immediately.
    10.3.2 Never writing Your PIN on Your Card or on anything You usually keep with Your Card.
    10.3.3 Keeping Your PIN secret at all times, including not using the PIN if any other person is able to view the PIN entry.
    10.3.4 Not disclosing Your PIN to any person, except that You may disclose the PIN orally (but not in writing) to a person authorised to use Your Card or Account.

    NEVER COMMUNICATE YOUR PREPAID PRODUCT PIN TO ANYONE IN WRITING. This includes printed messages, e-mails and online forms. Failure to comply with the above may be treated as gross negligence and may affect Your ability to claim any losses.

    11. LOST, STOLEN OR DAMAGED CARDS
    11.1

    If You lose Your Card or it is stolen or damaged or You believe Your Account has been compromised please notify Us immediately by following the relevant instructions on the Website or telephoning Card Block Services on the telephone number provided in Appendix 1. You will be asked to provide Your Card or Account number and other information to verify that You are the authorized Cardholder or Account holder. Following satisfactory completion of the verification process, We will then block any lost or stolen Card or compromised Account to prevent unauthorised use and cancel any damaged Card to prevent further use. Note that the telephone number provided is ONLY for blocking lost or stolen Cards or compromised Accounts and is not available for general enquiries which must be made via email.

    11.2

    Unless otherwise required by law, We will not be liable for any direct or indirect loss or damage You may suffer as a result of Your total or partial use or inability to use Your Prepaid Product, or the use of Your Prepaid Product by any third party. If We believe You have acted fraudulently, or if We believe You have intentionally or with gross negligence failed to keep Your Prepaid Product or its details safe at all times, We will hold You liable for all transactions and any associated fees.

    11.3

    If We reasonably believe that You have acted with reasonable care and have not acted fraudulently or with gross negligence, You will not be liable for any unauthorised transactions on Your Prepaid Product providing that You notify Us as soon as practicable if Your Card has been lost or stolen or You believe Your Account has been compromised.

    11.4

    After You have notified Us of the loss, theft or risk of misuse, and providing that We are able to identify Your Card or Account and satisfy certain security checks, We may issue a replacement Prepaid Product and/or PIN to You. Certain fees may apply for the re-issue of a lost or stolen card, please see Appendix 1 for details. The cooling off period described in section 9.1 does not apply to replacement Prepaid Products.

    12. PURCHASES FROM RETAILERS AND TRANSACTION DISPUTES
    12.1

    We accept no responsibility for the quality, safety, legality or any other aspect of any goods or services purchased by You with Your Prepaid Product. Any disputes which arise in connection with such purchases must be addressed directly with the merchant providing the relevant goods or services. Once You have used Your Prepaid Product to make a purchase, You cannot stop that Transaction. We are not liable for the failure of any merchant to honour Your Card or payment via Your Account.

    12.2

    If You believe You did not authorise a particular transaction You must notify Us of the issue immediately by contacting Customer Services. We may require You to provide details of Your complaint in writing.

    12.3

    If You do not tell Us within 13 months after an unauthorised Transaction was made You may not be entitled to a refund. No refund will be made until Our investigation is complete. We reserve the right not to refund sums to You if We believe that You have not acted in accordance with these Terms and Conditions.

    12.4

    Subject to section 12.3 and providing that You have complied fully with this Agreement and not acted fraudulently or without reasonable care, You will not be liable for any unauthorised transactions incurred with Your Prepaid Product if You inform Us and cancel Your Prepaid Product immediately after becoming aware of the unauthorised use of Your Prepaid Product. At Our request, You shall provide factual elements and information relating to such circumstances. We will refund the amount of a transaction which Our reasonable investigations show has not been authorised by You. If Our reasonable investigations discover that the disputed transaction was not an unauthorised transaction or that You have failed to comply with this Agreement, including failing to follow any of the safeguards set out under section 10, We will not refund the disputed transaction and We will charge a security check fee as set out in Appendix 1.

    12.5

    In certain circumstances, a transaction will be initiated but not fully completed. Where this happens, this may result in the value of the transaction being deducted from Your Account balance and therefore unavailable for use – We refer to this as a “hanging authorisation” or “block”. In these cases, You will need to contact Customer Services and present relevant evidence to show that the transaction has been cancelled or reversed.

    12.6

    Where a retailer provides a refund for any reason (for example, if You return the goods as faulty) it can take several days for the notification of the refund and the money itself to reach Us. As such, please allow 5-10 days from the date the refund was carried out for the refund to be applied to Your Account. Any refunds for goods or services purchased with Your Prepaid Product may only be returned as a credit to Your Account. You are not entitled to receive refunds in cash. Refunds to the Prepaid Product are only allowed for transactions previously made with the same Prepaid Product.

    12.7

    In certain circumstances, We may refuse to complete a transaction that You have authorized. These circumstances include:
    12.7.1if We are concerned about the security of Your Prepaid Product or We suspect Your Prepaid Product is being used in a fraudulent or suspicious manner;
    12.7.2 if sufficient funds to cover the transaction and all associated fees are not available at the time that We receive notification of the transaction;
    12.7.3if there is an outstanding shortfall on the balance of Your Account;
    12.7.4 if We have reasonable grounds to believe You are acting in breach of this Agreement;
    12.7.5 errors, failures (mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

    13. CUSTOMER SERVICES & COMPLAINTS PROCEDURE
    13.1

    Customer Services is available 9am to 5pm CET on Business Days. During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business opening hours. Enquiries received after the close of business on a particular day will be treated as having arrived on the following business day. You are provided details of Customer Services in Appendix 1.

    13.2

    If You are not satisfied with any element of the service You receive, any complaints should also be made to Our Customer Services in the first instance using the contact details in Appendix 1. You should clearly indicate that You wish to make a complaint to Us. This helps Us to distinguish a complaint from a regular query. We endeavor to provide You with an answer or resolution to Your complaint within the timeframes as outlined by the Financial Ombudsman Service and in accordance with Our complaints procedure. You may request a copy of Our complaints procedure at any time by contacting Customer Service.

    13.3

    If, having exhausted Our complaints procedure, You remain unhappy, You may complain to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR, United Kingdom. For additional contact details you may visit the website at www.financial-ombudsman.org.uk.

    13.4

    The European Commission has established a web-based European Online Dispute Resolution platform (ODR platform) as an easy and fast possibility to resolve disputes between traders and consumers. See weblink http://ec.europa.eu/odr which can also be found on the Website and will take You to the ODR platform.

    14. LIMITATION OF LIABILITY
    14.1

    To the maximum extent permitted by applicable law, We will not be held liable for:
    14.1.1 any fault or failure relating to the use of the Card or Account that is a result of abnormal and unforeseeable circumstances beyond Our control which would have been unavoidable despite all Our efforts to the contrary, including but not limited to, a fault in or failure of data processing systems;
    14.1.2 the goods or services that You purchase with Your Prepaid Product;
    14.1.3 any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
    14.1.4 any acts or omissions that are a consequence of Our compliance with any national or European Union law; or
    14.1.5any fees charged by third parties such as other banks, financial institutions or commercial third parties for use of their facilities or services.

    In any event Our liability will be limited to the balance of Your Account at the time that the event occurs.

    14.2

    In addition to the conditions set out in section 14.1, Our liability shall be limited as follows:
    14.2.1 Where Your Prepaid Product is faulty due to Our fault, Our liability shall be limited to replacement of the Card or Account, or at Our choice, repayment to You of the available funds on Your Account;
    14.2.2 Where sums are incorrectly deducted from the available funds on Your Account due to Our fault, Our liability shall be limited to payment to You of an amount equivalent to the amount incorrectly deducted.
    14.2.3 In all other circumstances of Our default, Our liability will be limited to repayment of the amount of the available funds on Your Account.
    14.2.4 Nothing in this Agreement shall exclude or limit Our liability for death or personal injury.

    14.3

    If You have used Your Prepaid Product fraudulently or allowed Your Prepaid Product to be used fraudulently, in a manner that does not comply with these Terms and Conditions, for illegal purposes, or if You have allowed Your Prepaid Product or its details to be compromised due to Your negligence You will be held responsible for the use and misuse of the Prepaid Product. We will take all reasonable and necessary steps to recover any loss from You, and there shall be no maximum limit to Your liability except where relevant laws or regulations impose such a limit. This means You should take care of Your Prepaid Product and its details and act responsibly, or You will be held liable.

    14.4

    Providing that You have taken all reasonable care necessary,You will not be liable for unauthorised transactions associated with a lost or stolen Card or a compromised Account.

    14.5

    The UK Financial Services Compensation Scheme does not apply to Your Prepaid Product. However as a responsible e-money issuer We take the security of Your money very seriously. Your funds are held in a secure client account, specifically for the purpose of redeeming transactions made via Your Prepaid Product. In the unlikely event of any insolvency, funds that have reached Our client account will be protected against claims by creditors. We will be happy to talk through any questions or concerns You might have; please contact Customer Services for information.

    14.6

    It is Your responsibility to ensure that any funds transferred to us for Your benefit are done so in accordance with Our instructions, in particular that You ensure the correct identifier information is included with the funds transfer to enable us to assign such funds to Your Account. We specifically disclaim all liability arising out of or in connection with any arrangements You may have entered into with a third party financial institution regarding funds transferred to Your Account. In particular We disclaim all liability for errors made by such third party financial institutions and will only be liable for those funds received by Us in accordance with Our instructions and credited to Your Account for the purchase of electronic money.

    15. YOUR PERSONAL INFORMATION
    15.1

    We collect certain information about the purchaser and the users of the Prepaid Product in order to operate Our prepaid programme. PPRO Financial Ltd is a Data Controller of Your personal data, and will manage and protect Your personal data in accordance with the Data Protection Act 1998 (UK).

    15.2

    We may transfer Your data outside the EU to Our commercial partners where necessary to provide Our services to You, such as customer service, account administration, financial reconciliation, or where the transfer is necessary as a result of Your request, such as the processing of any international transaction. Our commercial partners include but are not limited to The Rocket Science Group LLC and other entities (“Partners”) We engage or otherwise enter into agreements with from time to time for the provision of Our services. When We transfer data to Partners located outside the EU, We will take steps to ensure that Your data is afforded substantially similar protection as data processed within the EU. Please be aware that not all countries have laws to protect data in a manner equivalent to that of the EU. Your acceptance of this Agreement indicates to Us that You agree to the transfer of Your data outside the EU.

    15.3

    You have a right to inspect the personal data We hold about You. However We will ask You to pay a fee mentioned in Appendix 1 to cover Our administration costs. We may ask You to provide Us certain information so that (a) We can be sure the person making the request is the individual to whom the personal data relates; and (b) We can find the personal data covered by the request. This is to avoid personal data about one individual being sent to another, accidentally or as a result of deception. For further information please contact Customer Services.

    15.4

    We are committed to maintaining Your personal data in accordance with legal requirements relating to the collection, storage and use of personal data under the terms of the Data Protection Act 1998 (UK). We will not pass information We hold about You to any third party other than where:
    15.4.1 We are legally required to disclose; or
    15.4.2 We have a public duty to disclose or Our interests require that We disclose; or
    15.4.3 The disclosure is made with Your consent; as set out in this section 15 and in Our privacy policy.

    15.5

    We may use the services of third parties to provide services on Our behalf which may include the processing of information about You.

    15.6

    We may share information about You with credit reference agencies to verify Your identity and suitability for a Prepaid Product.

    15.7

    We may share information about You to prevent crime, prevent money laundering, for anti-terrorism purposes, to verify Your identity, to recover debt and to meet Our legal obligations. We may share information about You both within the United Kingdom and overseas.

    15.8

    We may contact You to advise You of other products or services provided by Us. If You do not want Us to contact You about such products and services please let Us know.

    15.9

    If We suspect that We have been given false or inaccurate information, We may record and report suspicion together with any other relevant information to the relevant authorities.

    15.10

    If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and relevant authorities to prevent fraud and money laundering and financing of terrorism.

    15.11

    We may check all personal information given by You with fraud prevention agencies and other organisations, and We may seek information about You from credit reference agencies to verify Your identity. A record of such enquiries will be kept.

    16. CHANGES TO THESE TERMS AND CONDITIONS
    16.1

    The up-to-date version of these Terms and Conditions will always be available on the Website. These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of Our Prepaid Product scheme. Subject to section 16.2, any changes to these Terms and Conditions will be notified to You by email two months before the changes take effect (unless law requires or permits Us to make a more immediate change). Unless We expressly give You a different effective date, the changes shall take effect two (2) months after they have been communicated to You, unless You have notified Us of Your objection to the proposed changes and Your intention to terminate the Agreement before they take effect. In the event of a change being notified by Us, at any time before the change is due to take effect You may immediately terminate the Agreement without incurring cancellation charges by advising Us in writing. If You do not notify Us of any objection to the change before the change is due to take effect, You will be deemed to have accepted it.

    16.2

    We reserve the right from time to time to implement updates to improve the provision of Our services. We will use Our best endeavours to provide as much advance notice as possible of any such changes, if reasonably practicable.

    16.3

    Changes to the spending or loading limits of Your Prepaid Product that are necessary in order for Us to comply with Our legal requirements are not considered to be changes to these Terms and Conditions and therefore do not require prior notice. You can always check Your spending limits by logging into Your Account.

    17. LAW AND COURTS
    17.1

    The Agreement will be governed by English law, subject to the cases where according to the relevant European Union legislation a given issue is governed by the laws of another country. You agree to submit to the exclusive jurisdiction of the courts of England to resolve any legal matter arising from the Agreement, subject to the cases where according to the relevant European Union legislation a given matter can be resolved by the courts of another country. Notwithstanding this section 17, You agree that We will still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

    17.2

    The Contracts (Rights of Third Parties) Act 1999 will not apply to this agreement and no person other than You and Us will have any rights under it.

    18. ASSIGNMENT

    We may assign the benefit or burden of this Agreement to another company at any time by giving two months’ notice of this. If We do this, Your rights will not be affected.

    19. LOADING YOUR ACCOUNT
    19.1

    Your Account may only be loaded via channels that We approve. The type and nature of these load channels will depend on the commercial relationship We have with Our commercial partners.

    19.2

    The time that it takes for Your Account balance to be updated when You load Your Account depends on the payment method that You use and the time it takes for the funds to be sent to Us. Further information regarding these load channels and any applicable fees may be found on the Website and in Appendix 1. Should You have any questions about ways to load Your Account please contact Customer Services.

    19.3

    You will be held responsible at all times for ensuring that the amount of any funds that are authorised to be loaded onto Your Account are transferred as such. In particular if You use Your Account and it runs into a negative balance You will be held liable for transferring enough funds to return the Account to a zero or a positive balance.

    19.4

    We may implement loading limits in relation to Your Account for legal or regulatory reasons or to comply with Our security and risk management policies. Where We implement such loading limits, these will be notified to You via the Website or via Customer Service communication.

    19.5

    Notwithstanding the provisions of this section 19 or any maximum execution times provided for under this Agreement, We may refuse to load Your Account in accordance with Our internal anti-money laundering controls or should We have concerns regarding the origin of funds or, depending on the type of Account and associated load limit, should any identification requirements set out in section 3 not have been met. We may request information from You regarding the origin of funds. We may at Our absolute discretion refuse any order, request or associated payment You make for the purchase of electronic money without giving any reason and without liability for any loss or damage incurred by You or any other party.

    Appendix 1: Fees, Contact Details and other Provisions

    This Appendix 1 applies to the Terms and Conditions for the Service Program of Cashcloud's mobile wallet.
    General description of services

    The Cashcloud mobile wallet solution provides you a platform which includes a website and a mobile phone application for execution of payment transactions with an electronic money Account and/or Card issued by us. The cashcloud mobile wallet solution offers the opportunity to manage payment services associated with your Account and your Card.

    Features offered to You:

    Send money – this function allows you to make peer to peer (P2P) transfers. To initiate a send money request, you have to select a recipient, to enter the amount and to add a comment. The transfer is completed when the recipient confirms that he/she wants to receive the amount from you. Once the transaction to the recipient’s Account has been initiated and authorised by you, the equivalent amount of funds will be debited from your Account and transferred to the recipient’s account.


    Request money – any cashcloud registered user can request money from any other cashcloud registered user (a “Money Sender”). The transaction is complete when the request is accepted by the recipient of request and he authorizes a send money transaction.


    Load Account – there are several load methods available for you in order to load money on your account. They depend on the payment methods available in your country of residence, specified at the registration. You can load funds by using the mobile phone application, logging into the account and following the relevant load instructions. Load methods are payment services offered by third-party financial institutions (e.g. SEPA bank transfer or SEPA Direct Debit, VISA, MasterCard®, Paysafecard).


    Unload Account – this function allows you to redeem the e-money held on your Account to your bank account within the SEPA area.


    Order MasterCard® Cards – you as a private user can order as secondary products a Prepaid MasterCard® NFC sticker or a Prepaid MasterCard® EMV Card. The Prepaid MasterCard® NFC sticker including a virtual MasterCard® is a contactless payment instrument which can be used for quick and safe payments wherever MasterCard Contactless is accepted. The virtual MasterCard® can be used for online payments anywhere where MasterCard® is accepted as a payment method. The Prepaid MasterCard® EMV Card can be used to pay worldwide at 36 Million acceptance points. It’s the easiest and safest way to make payments. MasterCard® Cards can be ordered and maintained through the cashcloud mobile wallet solution.


    The cashcloud mobile wallet solution offers you different subscription types. There are set limits specific to each subscription type. To obtain a higher subscription level, you must follow the upgrade process which includes providing further personal information and financial information or uploading identification or other documents to verify who you are and what the source of your funds is.

    Loading or unloading your Account, to send or to request money or to execute payments may be subject to limits due to security and legal requirements. These limits are set dynamically depending on your verification status.

    Any transaction may be subject to payment limits in order for us to comply with our security or legal obligations. These limits are set dynamically depending on your verification status.

    Currently the cashcloud mobile wallet solution offers you different subscriptions types.

    As a private user you can apply for subscription level: FREEMIUM - FREEMIUM+ - PREMIUM

    If you want to apply for a corporate subscription please contact the sales department at sales@cashcloud.com.




    A. FEES

    A1. Account Fees

    FREEMIUM / FREEMIUM + / PREMIUM Account

  • One time Account Issuing Fee - FREE
  • Monthly Fee (active Account) - FREE
  • Account Termination/Closing Fee - FREE

  • A2. Card Fees

    FREEMIUM / FREEMIUM + / PREMIUM Account



  • One time first NFC-Sticker Issuing Fee* - FREE

  • Account Currency One time for additional NFC-Sticker Issuing Fee One time for replacement NFC-Sticker Issuing Fee Yearly Fee for primary, secondary or replacement NFC-Sticker (starting from Year 2 after Issuing)
    EURO 5,00 EUR 5,00 EUR 5,00 EUR
    GBP 5,00 GBP 5,00 GBP 5,00 GBP
    USD 5,00 USD 5,00 USD 5,00 USD
    PLN 20,00 PLN 20,00 PLN 20,00 PLN
    RON 20,00 RON 20,00 RON 20,00 RON
    CHF 5,00 CHF 5,00 CHF 5,00 CHF


  • One time first EMV Card Issuing Fee* - FREE

  • Account Currency One time for additional EMV Card Issuing Fee One time for replacement EMV Card Issuing Fee Yearly Fee for primary, secondary or replacement EMV Card (starting from Year 2 after Issuing)
    EURO 10,00 EUR 10,00 EUR 10,00 EUR
    GBP 10,00 GBP 10,00 GBP 10,00 GBP
    USD 10,00 USD 10,00 USD 10,00 USD
    PLN 40,00 PLN 40,00 PLN 40,00 PLN
    RON 40,00 RON 40,00 RON 40,00 RON
    CHF 10,00 CHF 10,00 CHF 10,00 CHF


  • Suspend Fee (Temporarily blocked) - FREE

  • Account Currency Fee per re-activation
    EURO 1,00 EUR
    GBP 1,00 GBP
    USD 1,00 USD
    PLN 4,00 PLN
    RON 4,00 RON
    CHF 1,00 CHF
  • Termination/Closing Fee - FREE
  • Purchase Transaction in your currency - FREE
  • Purchase Transaction in a foreign currency - 2,50%



  • EMV Card ATM Withdrawal Fees*

  • Account Currency Fee per withdrawal
    EURO 3,00 EUR
    GBP 3,00 GBP
    USD 3,00 USD
    PLN 10,00 PLN
    RON 10,00 RON
    CHF 3,00 CHF
  • EMV Card ATM Withdrawal in foreign currency - 2,50%




  • A3. Account Load, Unload, Transactions and other Usage Fees

    FREEMIUM / FREEMIUM + / PREMIUM Account

  • Load to domestic or SEPA bank transfer - FREE
  • Load from SEPA Direct Debit transfer (first load)** - FREE
  • Load from SEPA Direct Debit (from second load)** - 1,00 EURO
  • Load from VISA or MasterCard® Card (first load) - FREE
  • Load from VISA or MasterCard® Card (from second load) - 2,00%
  • Load from PaysafeCard - 10,00%


  • Unload to a domestic SEPA bank account

  • Account Currency Fee per unload
    EURO 1,00 EUR
    GBP 1,00 GBP
    USD 1,00 USD
    PLN 6,00 PLN
    RON 4,00 RON
    CHF 1,00 CHF


  • Receive Money from another private user - FREE
  • Send Money transaction P-to-P in your currency - FREE
  • Send Money transaction P-to-P to a foreign currency Account - 2,50%

  • Dormancy Fee (no load or send transaction within 6 months)

  • Account Currency Fee per month
    EURO 1,00 EUR
    GBP 1,00 GBP
    USD 1,00 USD
    PLN 4,00 PLN
    RON 4,00 RON
    CHF 1,00 CHF



  • Manual Investigation Fee

  • Account Currency Fee per manual case
    EURO 25,00 EUR
    GBP 25,00 GBP
    USD 25,00 USD
    PLN 100,00 PLN
    RON 100,00 RON
    CHF 25,00 CHF



  • Chargeback – any reason

  • Account Currency Fee per case
    EURO 5,00 EUR
    GBP 5,00 GBP
    USD 5,00 USD
    PLN 20,00 PLN
    RON 20,00 RON
    CHF 5,00 CHF

    A4. General Fee and Limit rules

    Fees are displayed either as percentage of the transaction, or as a fixed amount, or as combination of both, in your Account currency such as EURO, GBP, PLN, USD, CHF or RON.


    The fees owing will be deducted from your Account balance. Transaction fees will be only charged when the transaction is successfully executed. Reversal or charge-back fees will also be deducted from your Account when incurred.

    *Additional Bank or ATM charges may be charged either to your account balance or deducted from the disbursement amount

    ** SEPA Direct Debit might be only available in your country with currency EURO

    All fees and limits can be viewed at any time in the “Account Types and Fees” section of cashcloud website: https://www.cashcloud.com/en/account-types-and-fees.html


    B. Youth, Minor and Sub Account rules

    The Cashcloud mobile wallet Service may be used by minors or youths as those terms are defined below.

    Your parents can register and apply for a Sub Account to their Account to enable you to manage your Cashcloud mobile wallet Services under their supervision.

    At any time we may adapt some of the rules, limits and requirements given under your local law.

    Solely for the purposes of clarification the following terms have the meanings as set forth below:

    Minor or youth means a person whose age is less than the age of adult consent as determined in accordance with the laws and/or regulations applicable to the place where the account- or cardholder resides or any person under the age of fifteen in the place where the account- or cardholder then resides where age of majority is not expressly defined under local law.

    At our sole discretion and upon registration of your Account we may ask you to provide us a proof and a written agreement (including parental consent) via email or any other way of communication confirming that you are entitled to register for an account. The use of the electronic money account or sub-account is solely limited to the subscription level FREEMIUM.

    A minor or youth card means a NFC-Sticker issued to a minor or youth as a cardholder. We will not issue any MasterCard® Card to you, if you are a minor or youth and you are not permitted to apply for such products. Notwithstanding the foregoing we may offer you the option to order a MasterCard® NFC-Sticker under your parents’ consent.


    C. CUSTOMER SERVICE CONTACT DETAILS

    Website www.cashcloud.com / www.cashcloud-card.com
    Customer Services email service@cashcloud.com
    Postal address for return of cancelled Cards Card Services Welfenstrasse 22, 81541 Munich Germany
    Card Block Services telephone number 00 800 4843 7776



    Privacy Policy of Cashcloud S.A.

    The definitions provided to You in Our General Terms of Use apply also to this Privacy Policy.

    This Privacy Policy describes how Cashcloud handles Your personal information. It applies to the Cashcloud Mobile Wallet, Website and all related services and tools regardless of how You use or access them. We encourage You to review the policy whenever You use Our Services.

    Cashcloud collects certain information in order to operate effectively and to provide You the best service and experience. Some information You provide directly to Us when registering, and some We collect when You interact with the Cashcloud Mobile Wallet, Our Website, products and marketing communications.

    Subject to the provisions of Article 14 of Our Terms You are always entitled to receive information about Your stored personal data, as well as to having them corrected, blocked or deleted free of charge, unless such data may not be immediately deleted for administrative or regulatory reasons, in which case We may be required to store it for a certain period of time.


    Information We may collect

    Information You provide to Us directly when registering or modifying Your profile. If certain information is not provided, You may not be able to use some of Our Services. This necessary information includes:

    • Contact information: name, email address, address and mobile phone number.
    • Detailed personal information: date of birth, gender, country and city of residence, language preference, avatar (photo), other information provided as part of creating a Cashcloud account and any information You choose to make available to others as part of Your Cashcloud account;
    • Banking and payment information: Your bank account’s IBAN and BIC, credit card number and/or related information;
    • Correspondence between You and Us.

    Information is automatically collected when You are using the Cashcloud Mobile Wallet, Website and Services: This information helps Us determine how You interact with the Cashcloud Mobile Wallet, Our Website, Services and marketing communications. This information is necessary to identify You as an authorized User, to detect fraud against You and Us, to enable Us to offer personalized ads to You and to offer You rewards for certain campaigns. This information may include:

    • Device information: Device type, device model, IP address, user agent (if one exists), device ID, OS version, Android ID (Android device), in-app events, location, time zone, and network status (WiFi/3G), iOS IFA (Apple Identifier for Advertisers), Google AID (Google Advertising Identifier), user ID (if authorization token is available). If necessary, We may associate Your device identifiers together with Your mobile phone number with Your Cashcloud account;
    • Usage information: The products and services You have ordered, information about how You use Our services, web pages You have viewed and links You click;
    • Location information: We may receive this information from Your mobile network carrier or from Your mobile device. We may use it to provide You with location-based services, such as coupons, campaigns and other personalized content. You should be able to change or disable location services using Your device's settings menu.
    • Access tokens: When You connect Your Cashcloud account with another account (such as Facebook or Twitter), We use the access tokens to make it easier for You perform certain actions such as log in or share). The access token acts in place of a password for authentication.

    How We use Your Information

    We use the collected information in order to provide, maintain, improve, protect and personalize Our software, products and features. We may use Your personal information to:

    • provide Our services to You
    • enable other users to search for You and to interact with You, using the Cashcloud Mobile Wallet by sending You money, requesting money from You or chatting with You
    • process transactions and send notifications about Your transactions
    • communicate with You - for example, informing You whether a subscription is active, letting You know when You have new transactions, letting You know when We updated Our Terms, or to organize and carry out marketing or promotional campaigns, offers, contests and similar events
    • provide customer support
    • resolve disputes and protect Your interests, as well as Our interests, including, in particular, enforcing Our Terms and preventing and fighting against fraud and money laundering.
    • improve Our services by customizing Your user experience
    • measure performance and improve content and layout
    • provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on Your preferences

    How We protect, process and store Your personal data

    We use Your personal data solely for order processing purposes. Your personal data is processed and stored in compliance with the provisions of the Law of Luxembourg of 2 August 2002 on personal data protection, as amended. We store and process Your personal information on Our servers. We may collect and store information locally on Your device, using mechanisms such as browser web storage (including HTML 5) and application data caches.

    Our Website, as well as the Cashcloud Mobile Wallet and other applications and systems, are protected by technical and organisational security measures to prevent loss, destruction, unauthorised access, modification or dissemination of Your personal data by unauthorised persons.


    Sharing Your Information

    Some of Our Services allow You to share information, news and usage patterns with others. Remember that when You share information publicly, it may be indexed by search engines and by social network operators. We may also use this information in order to communicate with You via subscription channels or interesting and advantageous offers provided by Us or third parties. Our Services may provide You with different options on sharing content.

    When You perform transactions with other Cashcloud users, We may provide information about You to those parties which is necessary to complete the transaction, such as Your name, email address, mobile phone number or other information needed to promote the reliability and security of the transaction. The receiving party is not allowed to use this information for unrelated purposes, such as to directly marketing to You, unless You agreed to this.

    If someone sends You money and enters Your email address or Your mobile phone number, We will provide them with Your registered name and/or email address and/or mobile phone number, in order for them to verify they are sending the money to the correct account.


    Mobile phone push notifications

    We may use notification services available for Your device to inform You about incoming transactions, accepted transactions and messages from other Users when You are not actively running or using the Cashcloud Mobile Wallet. These services may be provided by a third party (e.g. messages sent to an Apple device may use Apple’s Push Notification Services). Notification services may receive information about the caller, sender of the message and the content of the message as part of providing the service and may use the information in accordance with their terms and conditions and privacy policy. We are not responsible for data collected by third party notification services.

    If You do not want to use third party notification services to receive notification of incoming transactions and messages, You can disable this in Your notification settings either in the settings of the Cashcloud Mobile Wallet or in the notification settings found in Your device settings.


    Cookies and similar technologies

    Our Website and Cashcloud Mobile Wallet use "cookies", which are small text files stored on Your device, to help operate the Website and the Cashcloud Mobile Wallet and help collect information about Your activity. The text in a cookie often consists of a string of numbers and letters that uniquely identifies Your device, but it may contain other information as well. Most Web browsers are initially configured to accept cookies, but You can change this setting so Your browser either refuses all cookies or informs You when a cookie is being sent. Furthermore, You are free to delete any existing cookies at any time.


    Other Information

    From time to time We may ask You to give Us and/or Our Partners permission to use third party software tools, links or plug-ins within the Cashcloud Mobile Wallet and Our Website. In such cases You will be notified to accept or decline the use of these services.

    In these cases, however, the volume of data and information disclosed is limited to the minimum necessary and such third party providers may use Your personal data only for transaction processing purposes or for delivering content necessary for Your account.

    To give You a better overview, please find below important notices from these third party providers:

    Privacy Statement for the Use of Google Analytics:

    For Our Website and application We use Google Analytics, a web analytic service provided by Alphabet Inc. Google Analytics uses cookies. The information generated by the cookie about Your use of the Website is generally transmitted to a Google server and stored there. In case of enabling the IP anonymizer function on a website, Google will first truncate Your IP address within EU member-states or other countries which are signatories to the European Economic Area Agreement.

    Only in particular cases full IP addresses are transmitted to a Google server and stored there. On the instruction of a website operator, Google will use this information for the purpose of evaluating Your use of the website, compiling reports on website activity and providing other services to the website’s operator in connection with website and internet usage. The IP address sent by Your browser within Google Analytics is not combined with other Google data.

    You may modify Your browser so that the storage of cookies is prevented. In this case, it might not be possible to use all the functions on this website to their full scope. Furthermore, You may prevent Google from compiling data generated by a cookie and related to the website usage (incl. Your IP addresses), as well as the processing of such data by Google, by downloading and installing a browser plug-in available from Google.

    Privacy Statement for the Use of Facebook Plug-ins:

    We may use plug-ins run by the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA on Our Website and in the Cashcloud Mobile Wallet. You will be able to recognize the Facebook plug-in on Our sites based on the Facebook logo, and/ or the "Connect or Like” Button. An overview of the Facebook plug-ins can be found on Facebook web page.

    When using Our Website and the Cashcloud Mobile Wallet, a direct connection between Your browser, Your Cashcloud Mobile Wallet and the Facebook servers might be established using such plug-in. Thus, Facebook receives information that You have visited Our sites or application via Your IP address. Thereby, Facebook can associate the use of Your Cashcloud Mobile Wallet to Your Facebook user account. We would like to draw Your attention to the fact that, We, as providers of the Cashcloud Mobile Wallet and Website, have no knowledge of the contents of the transmitted data or of their use by Facebook. You can find more information by visiting the Facebook privacy protection section.

    If You do not want Facebook to link Your visit to Our sites to Your Cashcloud account on the social network, You have to log-out of Your Facebook account prior to accessing Our Services.

    Privacy Statement for the Use of Twitter:

    The provider of these functions is Twitter Inc., Twitter, Inc. 1. 355 Market St, Suite 900, San Francisco, CA 94103, USA. When using Twitter and the re-tweet-functions, the web pages You visit are linked to Your Twitter account and disclosed to other users. Data will also be transferred to Twitter.

    We would like to draw Your attention to the fact that We, as providers of Our Website and the Cashcloud Mobile Wallet, have no knowledge of the contents of the transmitted data or of their use by Twitter. For more information, please refer to the Twitter privacy policy.

    Coupons Terms

    1.1

    Cashcloud offers its Users additional services in form of cashback and coupon offerings accessible directly from the cashcloud mobile Wallet app. In order to benefit from the coupons and offers from our Partners, You have to accept these Terms and Conditions. By accepting these Terms, You accept that we manage Your data with our Partners in order to provide targeted and personalized offers. To find out more, refer to our Privacy Policy.


    1.2

    Terms and Conditions of the partners apply and are in line with cashcloud’s Terms and Conditions as defined above.

    Following third party Terms applies:


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